{"id":3134,"date":"2026-06-16T10:09:43","date_gmt":"2026-06-16T08:09:43","guid":{"rendered":"https:\/\/glue-net.org\/faq-2\/"},"modified":"2026-07-15T10:02:33","modified_gmt":"2026-07-15T08:02:33","slug":"faq","status":"publish","type":"page","link":"https:\/\/glue-net.org\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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FREQUENT QUESTIONS<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Frequently asked questions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t
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Everything you need to know about the GLUE course: from content and pricing to the certificate.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tThe course<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tCertificate<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tPricing & booking<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tWorkshops<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tTechnology & GDPR<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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The course<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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Why do I need cultural competence? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/circle><\/rect><\/svg><\/span>\n\t\t\t<\/circle><\/rect><\/rect><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Our world today is global, diverse and connected. That is exactly why we need cultural competence. It helps us avoid misunderstandings, strengthen relationships and communicate successfully with others. In our course you will learn why cultural diversity exists not only between countries but also within a society. Without cultural competence it becomes difficult to find your way in an increasingly complex world.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Who is this course for? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/circle><\/rect><\/svg><\/span>\n\t\t\t<\/circle><\/rect><\/rect><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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This course is aimed primarily at young people in studies and training, because its examples draw on those worlds. However, we believe: no matter where you currently stand and in what role you act professionally or privately, you will always benefit from this course. Because it invites you to shift your perspective.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Why is it worth taking part? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/circle><\/rect><\/svg><\/span>\n\t\t\t<\/circle><\/rect><\/rect><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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You click on \u201cBook now\u201d, are redirected to the secure payment page (Digistore24) and get immediate access to the learning platform. Payment by credit card, PayPal or bank transfer.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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How much time does it take? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/circle><\/rect><\/svg><\/span>\n\t\t\t<\/circle><\/rect><\/rect><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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The course contains 4 modules in total. Each module is divided into individual short learning videos, so you can learn step by step. We estimate the total time required at around 5\u20136 hours. This includes watching the learning videos and working through the workbook. Your access is available for 6 months.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Is there a certificate of participation? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/circle><\/rect><\/svg><\/span>\n\t\t\t<\/circle><\/rect><\/rect><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Yes, there is a certificate once you have completed all the learning content. It can be added to your CV and job application documents. It is also suitable for professional development records and ESG reporting.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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How does the course work? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/circle><\/rect><\/svg><\/span>\n\t\t\t<\/circle><\/rect><\/rect><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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The course contains 4 learning modules in total. Each module is divided into individual short learning videos. For each module there are questions in a separate workbook available for download. You are free to decide when to watch the learning videos. Your online access to our learning portal is available for 6 months. Find your own pace.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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How is the course structured? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/circle><\/rect><\/svg><\/span>\n\t\t\t<\/circle><\/rect><\/rect><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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The course consists of 4 modules: 1) Why is cultural competence indispensable today? 2) What is culture, really? 3) How does culture shape the way we interact? 4) How does communication succeed across cultural contexts? Each module contains learning videos and a workbook with reflection exercises.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Certificate & completion<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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Is the certificate recognized? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/circle><\/rect><\/svg><\/span>\n\t\t\t<\/circle><\/rect><\/rect><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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The GLUE certificate confirms participation in the basic cultural competence course. It is suitable as proof for professional development, diversity measures and ESG documentation. For specific recognition questions (e.g. educational leave), feel free to contact us.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Pricing & booking<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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How much does the course cost? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/circle><\/rect><\/svg><\/span>\n\t\t\t<\/circle><\/rect><\/rect><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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The single license costs \u20ac39.90. Volume licenses for teams of 10 or more on request,\u00a0get in touch<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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How do I book the course? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/circle><\/rect><\/svg><\/span>\n\t\t\t<\/circle><\/rect><\/rect><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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You can book directly via our\u00a0course page<\/a>.\u00a0Secure payment is handled by Digistore24 (a German company). After booking you get immediate access. Payment by credit card, PayPal or bank transfer.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Are there volume licenses? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/circle><\/rect><\/svg><\/span>\n\t\t\t<\/circle><\/rect><\/rect><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Yes: for companies, public authorities, universities and educational institutions we offer volume licenses from 10 people. Collective invoices are possible.\u00a0Request a no-obligation quote now<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Is payment secure? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/circle><\/rect><\/svg><\/span>\n\t\t\t<\/circle><\/rect><\/rect><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Yes. Payment is processed via Digistore24, a German company based in the EU. All common payment methods are accepted. Your data is processed in compliance with GDPR.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Workshops<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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What are the in-person workshops? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/circle><\/rect><\/svg><\/span>\n\t\t\t<\/circle><\/rect><\/rect><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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In addition to the online course, we offer in-person workshops \u201cBig impact in a short time\u201d. They deepen what you have learned with role-plays, case studies and group reflection: ideal for teams and managers.\u00a0Learn more<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Can I book just the workshop? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/circle><\/rect><\/svg><\/span>\n\t\t\t<\/circle><\/rect><\/rect><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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The workshops are designed as a supplement to the online course. For individual formats, feel free to contact us: we will find a suitable solution.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Data protection & technology<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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Is GLUE GDPR-compliant? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/circle><\/rect><\/svg><\/span>\n\t\t\t<\/circle><\/rect><\/rect><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Yes. Our learning platform is hosted in the EU. Payment is processed via Digistore24 (a German company). We do not pass on any data to third parties.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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What technical requirements do I need? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/circle><\/rect><\/svg><\/span>\n\t\t\t<\/circle><\/rect><\/rect><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Just a current web browser and an internet connection. The course is browser-based: no app or software needed. Works on desktop, tablet and smartphone.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Didn\u2019t find your question?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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Ask Sophie<\/strong>, our virtual assistant: she\u2019s here to help you with tips and information.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Award-winning course \u00b7 HERA Award<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Ready for the next step?<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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A comparable in-person seminar costs \u20ac500\u20131,200. The GLUE online course: only \u20ac39.90, certificate included.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tStart the course for \u20ac39.90<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tGet in touch<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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The GLUE certificate confirms participation in the basic cultural competence course. It is suitable as proof for professional development, diversity measures and ESG documentation. For specific recognition questions (e.g. educational leave), feel free to contact us.<\/p>","paragraph_spacing":{"unit":"px","size":0,"sizes":[]}},"elements":[],"widgetType":"text-editor"}],"isInner":true,"isLocked":true}]},{"id":"3000010","elType":"widget","settings":{"title":"Pricing & booking","header_size":"h3","_margin":{"unit":"px","top":"48","right":"0","bottom":"22","left":"0","isLinked":false},"__globals__":{"typography_typography":"globals\/typography?id=kt3a4b5","title_color":"globals\/colors?id=a1b2c3d"},"_margin_tablet":{"unit":"px","top":"0","right":"0","bottom":"0","left":"0","isLinked":false},"_element_id":"faq-preise"},"elements":[],"widgetType":"heading"},{"id":"9964903","elType":"widget","widgetType":"nested-accordion","settings":{"items":[{"item_title":"How much does the course cost?","_id":"121dbe9"},{"item_title":"How do I book the course?","_id":"2964107"},{"item_title":"Are there volume licenses?","_id":"6b97020"},{"item_title":"Is payment secure?","_id":"ece850c"}],"accordion_item_title_position_horizontal":"stretch","accordion_item_title_icon_position":"end","accordion_item_title_space_between":{"unit":"px","size":20,"sizes":[]},"accordion_background_normal_background":"classic","accordion_border_normal_border":"none","accordion_border_radius":{"unit":"px","top":"20","right":"20","bottom":"20","left":"20","isLinked":true},"accordion_padding":{"unit":"px","top":"25","right":"20","bottom":"25","left":"20","isLinked":false},"__globals__":{"accordion_background_normal_color":"globals\/colors?id=e4f5a6b","title_typography_typography":"globals\/typography?id=ts6f7a8","normal_title_color":"globals\/colors?id=a1b2c3d","hover_title_color":"globals\/colors?id=a1b2c3d","active_title_color":"globals\/colors?id=a1b2c3d"},"accordion_item_title_icon":{"value":{"url":"https:\/\/glue-net.org\/wp-content\/uploads\/2026\/06\/glue-faq-toggle-plus.svg","id":2253},"library":"svg"},"accordion_item_title_icon_active":{"value":{"url":"https:\/\/glue-net.org\/wp-content\/uploads\/2026\/06\/glue-faq-toggle-minus.svg","id":2254},"library":"svg"},"default_state":"all_collapsed","icon_size":{"unit":"px","size":32,"sizes":[]}},"elements":[{"id":"a60a4b9","elType":"container","settings":{"_title":"item #1","content_width":"full","margin":{"unit":"px","top":"-15","right":"0","bottom":"0","left":"0","isLinked":false},"padding":{"unit":"px","top":"20","right":"20","bottom":"20","left":"20","isLinked":false},"background_background":"classic","border_border":"none","border_radius":{"unit":"px","top":"0","right":"0","bottom":"20","left":"20","isLinked":false},"__globals__":{"background_color":"globals\/colors?id=e4f5a6b"}},"elements":[{"id":"1149721","elType":"widget","settings":{"editor":"

The single license costs \u20ac39.90. Volume licenses for teams of 10 or more on request,\u00a0get in touch<\/a>.<\/p>","paragraph_spacing":{"unit":"px","size":0,"sizes":[]}},"elements":[],"widgetType":"text-editor"}],"isInner":true,"isLocked":true},{"id":"225e2dd","elType":"container","settings":{"_title":"item #1","content_width":"full","margin":{"unit":"px","top":"-15","right":"0","bottom":"0","left":"0","isLinked":false},"padding":{"unit":"px","top":"20","right":"20","bottom":"20","left":"20","isLinked":false},"background_background":"classic","border_border":"none","border_radius":{"unit":"px","top":"0","right":"0","bottom":"20","left":"20","isLinked":false},"__globals__":{"background_color":"globals\/colors?id=e4f5a6b"}},"elements":[{"id":"98f062b","elType":"widget","settings":{"editor":"

You can book directly via our\u00a0course page<\/a>.\u00a0Secure payment is handled by Digistore24 (a German company). After booking you get immediate access. Payment by credit card, PayPal or bank transfer.<\/p>","paragraph_spacing":{"unit":"px","size":0,"sizes":[]}},"elements":[],"widgetType":"text-editor"}],"isInner":true,"isLocked":true},{"id":"33ed95d","elType":"container","settings":{"_title":"item #1","content_width":"full","margin":{"unit":"px","top":"-15","right":"0","bottom":"0","left":"0","isLinked":false},"padding":{"unit":"px","top":"20","right":"20","bottom":"20","left":"20","isLinked":false},"background_background":"classic","border_border":"none","border_radius":{"unit":"px","top":"0","right":"0","bottom":"20","left":"20","isLinked":false},"__globals__":{"background_color":"globals\/colors?id=e4f5a6b"}},"elements":[{"id":"810463f","elType":"widget","settings":{"editor":"

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Yes. Payment is processed via Digistore24, a German company based in the EU. All common payment methods are accepted. Your data is processed in compliance with GDPR.<\/p>","paragraph_spacing":{"unit":"px","size":0,"sizes":[]}},"elements":[],"widgetType":"text-editor"}],"isInner":true,"isLocked":true}]},{"id":"3000016","elType":"widget","settings":{"title":"Workshops","header_size":"h3","_margin":{"unit":"px","top":"48","right":"0","bottom":"22","left":"0","isLinked":false},"__globals__":{"typography_typography":"globals\/typography?id=kt3a4b5","title_color":"globals\/colors?id=a1b2c3d"},"_margin_tablet":{"unit":"px","top":"0","right":"0","bottom":"0","left":"0","isLinked":false},"_element_id":"faq-workshops"},"elements":[],"widgetType":"heading"},{"id":"3ae7dc9","elType":"widget","widgetType":"nested-accordion","settings":{"items":[{"item_title":"What are the in-person workshops?","_id":"121dbe9"},{"item_title":"Can I book just the workshop?","_id":"2964107"}],"accordion_item_title_position_horizontal":"stretch","accordion_item_title_icon_position":"end","accordion_item_title_space_between":{"unit":"px","size":20,"sizes":[]},"accordion_background_normal_background":"classic","accordion_border_normal_border":"none","accordion_border_radius":{"unit":"px","top":"20","right":"20","bottom":"20","left":"20","isLinked":true},"accordion_padding":{"unit":"px","top":"25","right":"20","bottom":"25","left":"20","isLinked":false},"__globals__":{"accordion_background_normal_color":"globals\/colors?id=e4f5a6b","title_typography_typography":"globals\/typography?id=ts6f7a8","normal_title_color":"globals\/colors?id=a1b2c3d","hover_title_color":"globals\/colors?id=a1b2c3d","active_title_color":"globals\/colors?id=a1b2c3d"},"accordion_item_title_icon":{"value":{"url":"https:\/\/glue-net.org\/wp-content\/uploads\/2026\/06\/glue-faq-toggle-plus.svg","id":2253},"library":"svg"},"accordion_item_title_icon_active":{"value":{"url":"https:\/\/glue-net.org\/wp-content\/uploads\/2026\/06\/glue-faq-toggle-minus.svg","id":2254},"library":"svg"},"default_state":"all_collapsed","icon_size":{"unit":"px","size":32,"sizes":[]}},"elements":[{"id":"fcf33e8","elType":"container","settings":{"_title":"item #1","content_width":"full","margin":{"unit":"px","top":"-15","right":"0","bottom":"0","left":"0","isLinked":false},"padding":{"unit":"px","top":"20","right":"20","bottom":"20","left":"20","isLinked":false},"background_background":"classic","border_border":"none","border_radius":{"unit":"px","top":"0","right":"0","bottom":"20","left":"20","isLinked":false},"__globals__":{"background_color":"globals\/colors?id=e4f5a6b"}},"elements":[{"id":"69df44b","elType":"widget","settings":{"editor":"

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